Service Request / Work Order System
Kinder Morgan’s goal is to provide outstanding tenant service at all times. This means:
- Courteous, timely, efficient, high-quality responses to tenant requests
- A follow-up review to confirm that the tenant is satisfied with the response
- When there is a charge for the tenant service, clear and accurate invoicing
Each lease contains specific information about services to be provided, including complimentary and chargeable services. If a tenant is unfamiliar with charges for services being requested, the cost of the service will be explained.
Tenant services may be provided by Kinder Morgan staff or by outside contractors hired by Kinder Morgan. Authorized tenant representatives can submit requests for routine maintenance using the online Service Request System.